Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal connection status shows disconnected or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.

How do I fix the ‘Product Activation Failed’ error in Microsoft 365?

If we don't detect any problem, we'll guide you through how you can help yourself. Being a Microsoft 365 user, if you have encountered an error while logging into your account, you are not alone. Remember, if all else fails, reaching out to Microsoft Support directly or using their official support documentation can provide tailored assistance for complex organizational setups. With the right planning and knowledge, nearly all sign-in and activation troubles can be resolved quickly and efficiently. Sometimes cached credentials on your device or a corrupted Office profile can lead Outlook profile repair and recovery steps to repeated sign-in prompts or activation failures.

Recover your account

If the issue persists, Microsoft has created a dedicated tool called Microsoft Support and Recovery Assistant (SaRA) to automate many troubleshooting tasks. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem.

3 Step 3: Verify Network Connectivity and Firewall Settings

• Microsoft 365 is a vital tool for many businesses, and login issues can significantly disrupt day-to-day operations.
• If you are using an outdated web browser or Office app, it can create compatibility issues, which eventually lead to Microsoft 365 sign-in problems.
• If we detect a problem with your account, we'll tell you what you need to do to solve the problem.
• Close unused tabs, background processes, or applications to free up system resources.

For manual uninstallation, delete leftover Office files in Program Files or Library folders, and clear Microsoft credentials from your system to ensure a clean reinstall if required. If your account is compromised or hacked, use Microsoft’s sign-in helper to recover your account and reset your security settings. If you are unable to do this and have exhausted all the other fixes, then contact Microsoft Support for professional account recovery. Microsoft 365 is a vital tool for many businesses, and login issues can significantly disrupt day-to-day operations. In this guide, we will take an in-depth look at troubleshooting and resolving common Microsoft 365 login problems so you can keep your business running smoothly. If you’re confident your credentials are correct and the sign-in still fails, proceed to the next step for deeper inspection of license status and subscription details.

Microsoft 365 Troubleshooting – Quick Fixes for Common Problems

Simply open the Office app normally, and all your files are saved locally until internet access resumes. For cloud-based services like Outlook or OneDrive, offline access won’t work until you sync online again. Make sure to save any updates for immediate syncing how to fix Outlook not opening today once a connection is re-established.